MGM Grand Detroit Select & Collect FAQs

Connect with the MGM Grand Detroit Select & Collect Customer Service Team only for questions regarding the gift program, which include the following: 

Order status inquiry

Defective/Damaged item upon delivery

Event Customer Service Team Phone Number: 888-370-2384

Event Customer Service Email: CS@mgmgranddetroitgift.com

Hours of Operation: Monday - Friday 9:00 AM to 6:00 PM Eastern Time, 8:00 AM to 5:00 PM Central time, excluding holidays

Frequently Asked Questions

How are gifts redeemed? 

Invited guests will receive a code by swiping at a kiosk and printing a ticket during the event times. After a code is received, guests can visit mgmgranddetroitrewards.com, register or sign in to a previously created account, enter the code, add the selection to their shopping cart, verify shipping information and place their order. Each code is valid for the redemption of 1 gift option.

How will an order be shipped? 

Most items are shipped via ground service direct to guest homes. Signatures may be required at the time of delivery. Order processing will begin once the order has successfully been placed.

Can I send my gift to a PO Box?

No, PO Boxes cannot be used as a delivery address. If a guest only has access to a PO Box, contact the Customer Service Team at CS Phone Number, CS Email, or visit with the MGM Rewards Desk to coordinate delivery of your gift to a physical address.

How long will it take to receive an order? 

MGM Grand Detroit and its fulfillment vendor will try to fulfill guest orders promptly. Delivery lead time for items is usually 3 to 4 weeks. The delivery of some gift items may be delayed due to unforeseen circumstances, and items may be subject to change. 

Can I cancel an order once it is placed? 

Once the order is submitted, returns, cancellations, refunds, or exchanges are prohibited.

Will confirmation emails be sent? 

Yes, order confirmation emails will be sent upon order placement and shipping confirmation emails will be sent upon order shipment.

Do I have to pay shipping, handling, and sales tax charges for items ordered? 

No, shipping, handling, and sales tax are included in the redemption. 

Is a telephone number required? 

A unique telephone number is required. Certain guest contact information is shared with our fulfillment vendor, who may contact the guest directly regarding their gift and the details regarding fulfillment, shipment, and delivery of the gift.

Is an email address required? 

A unique email address is required. Your email address will be used for your unique account sign-in and so an order confirmation email can be sent. In addition, it is used as an alternative contact if a guest cannot be reached via telephone. Certain guest contact information is shared with our fulfillment vendor, who may contact the guest directly regarding their gift and provide details regarding fulfillment, shipment, and delivery.